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System Requirements

This document describes the network and hardware configurations recommended or needed to work with GatheredHealth platform, based on the solution and the device being used.

Network Configuration

Bandwidth

A suitable Internet connection is required. This connection must have appropriate bandwidth taking into account:

  • The number of concurrent users
  • Current bandwidth utilization
  • Other network applications (e.g. VOIP)
  • Varying usage habit

Access

Firewalls, content filters, and other network infrastructure must allow connections to the following ports and domains:

  • *GatheredHealth.com
  • Port TCP/80 (all listed domains)
  • Port TCP/443 (all listed domains)
  • A defined set of 3rd party URLs (provided upon request to Support)

HTTP 1.1 Support

GatheredHealth supports HTTP 1.1 (RFC 2616). This protocol is optional, but recommended. Proxies sending HTTP 1.1 requests must be either compliant or conditionally compliant with RFC 2616. If a non-compliant proxy cannot be made compliant, then connections to Health courses must either:

  • Bypass the proxy
  • Use only the HTTTP 1.0 protocol

HTTPS Support

GatheredHealth supports HTTPS (Hypertext Transfer Protocol Secure) to provide encrypted communication and secure identification.

Content Caching
Cache Setting GatheredHealth
Domains that must NOT be cached GatheredHealth.com


Hardware Configuration

Desktop Operating System
Gathere-ed
Microsoft Windows 7 Supported
Microsoft Windows 8 Supported
Microsoft Windows 10 Supported
Apple Mac OS X 10.13 (High Sierra) Supported
Apple Mac OS X 10.14 (Mojave) Supported
Apple Mac OS X 10.15 (Catalina) Supported


Web Browsers
Microsoft Internet Explorer 11 and earlier Not supported
Microsoft Edge Supported
Google Chrome 60 or higher Supported
Mozilla Firefox 60 or higher Supported
Apple Safari 11.0 or higher Supported


Tablet Device Operating System
The following operating systems are supported on tablet devices using native browsers only.
OS GatheredHealth
iOS 9.3 and higher Supported
Android 7.0 (Nougat or higher) Supported
Microsoft Windows 8 Supported
Chrome OS Supported


Additional Recommendations and Requirements
Gathere-ed
Display Resolution & Color Depth Resolution
  • 960 X 768 minimum
  • 1024 X 768 recommended min.
Color Depth
  • 8 bits (256 colors) minimum
  • 16 bits (High colors) minimum
Audio
  • Speakers or headphones
  • Microphone
  • Audio recording support
Print (as appropriate)
  • Printer
  • Scanner
  • Multiple Image Viewer
Word Processing Software that can open, modify, and save documents in Rich Text Format (RTF). Microsoft Word and Power Point are recommended.


Zoom (Live Group Discussions)

  • An internet connection – broadband wired or wireless (4G/LTE)
  • Speakers and a microphone – built-in, USB plug-in, or wireless Bluetooth
  • A webcam or HD webcam - built-in, USB plug-in, or:
  • An external HD camera or HD camcorder with a video-capture card
    Note: See the list of supported devices.
  • Virtual camera software for use with broadcasting software like OBS or IP cameras
    Note: For macOS, Zoom client 5.1.1 or higher is required.
  • For additional information on Zoom requriements: Please see the Zoom Support Page


Additional Information

For additional help with network or hardware configuration, please contact Support